Can I Modify My Order?

We understand order modifications to be changes in style, measurements or color. You can make changes to your order within 24 hours after placing the order, please contact our customer service team for this. After 24 hours the garments have already been cut and can no longer be changed.

Can I Cancel My Order?

If you have not paid for your order yet, please go to your user account and delete the order. If you have already paid for your order, you have 24 hours to contact our customer service team. 

What is the Delivery Time for My Order?

The average delivery time is 3 to 6 weeks from the date of payment.

All garments are hand made by our seamstresses and perfection takes time. Depending on your order placement, garment can arrive at an earlier or later date. Once your order is cleared to ship, you will receive an email containing your tracking information.

I Cannot Locate My Order.

If you are having issues locating your order, please send a support ticket to our customer service team being sure to include your order number and tracking information.

Is it Possible to Get My Order Sooner?

All garments take a standard of 3-6 weeks to be processed and made. If you desire to have your garment sooner, a fee will be required.

• 1-2 weeks – $200.00 fee

• 2-3 weeks – $100.00 fee

• 3-6 weeks – Standard, no extra fee

Can I Return the Order?

Returns will not be accepted. Each garment is cut and made to order. Because of this, we do not permit returns. If you have an issue with your order, please refer to the below section “Something is wrong with my order”

Can I Exchange for Another Garment?

Exchanges may be considered based on the issue with the initial order and the type of garment. Please contact us to see if you qualify.

If Garment Does Not Fit, Can I Have a Remake?

If a remake is necessary, there will be a required fee of $75 and it will only be processed upon retrieval of initial garment.

The process of selecting a size is are VERY crucial. Because each garment is cut, made, and quality checked to ensure that it will fit the size entered, we are not responsible if customer enters an error regarding their size. Please review the size chart thoroughly before selecting a size.

Something is Wrong with My Order.

If there is an error with your order, please contact our support team.  We will process your inquiry if it falls in the categories listed below.

The following is a list of errors that will be accepted.

• Not the correct Color

• Not the correct style

If your inquiry is accepted, your garment will be eligible for remake.

Initial garment must be retrieved before remakes can be processed.

Customer is responsible for shipping garment.

Is it Possible to Get My Order Sooner?

All garments take a standard of 3-6 weeks to be processed and made. If you desire to have your garment sooner, a fee will be required.

• 1-2 weeks – $200.00 fee

• 2-3 weeks – $100.00 fee

• 3-6 weeks – Standard, no extra fee